Dear my God,
Being convenient,reliable and safe is the prerequisite for bringing about business opportunities for customers.And our expert teams tend to every single step of cargo delivering in line with this belief.
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Convenient:
Convenience sets the foundation for any possibilities.
To meet the standard of Being Convenient,our expert teams make strict demands on themselves
Booking
Bookings will be responded within two hours upon receipt during a working/business day.
Given that vessel allocation is available and booking information provided is complete and comprehensive,booking confirmation turn time will be two hours for both standard dry and reefer cargo,
and two working days for both hazardous and awkward(OOG)cargo.
Equipment Release
Equipment will be reserved for pickup within 48 hours after customer's request for equipment pickup has been confirmed.
Counter Service
Service procedure will be completed within fifteen minutes upon arrival at service counter(only applicable for regions with counter service).
Original Bill of Lading will be ready within one working day after the vessel departure,under the condition that shipping instructions have been submitted in a timely and proper manner.
Invoice will be available within one working day after the vessel departure,under the condition that invoice information received is accurate and timely.
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Reliable
To maintain one's leadership in the ever-changing global market,only a reliable business partner can unravel and complex situation based on your needs. Our logistic experts are dedicated to marking Trans-global Shipping your most reliable partner,to help you grip the full picture of the market.
Transshipment
Connection voyage will be available online at our website(lines.coscoshipping.com) three days prior to cargo arriving at the transshipment port.
Tran-shipment results will be available online one day after cargo departs from transshipment port.
Our goal is cargo that moves through a transshipment port with target of seven days but no longer than fourteen days maximum.
Arrival notice will be delivered one day prior to cargo arrival.
Invoice disputes will be resolved within five working days.
Commercial disputes with clear facts will be handled within seven working days.
Complaint resolution(following receipt of complaint) will be provided within five working days.
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Trans-global Shipping takes good care of every single step in cargo delivering.Safety,not only a code of conduct of Trans-global Shipping ,is also our promise.
Dear, our best partner is COSCO/CMA/MSK/HBS /YML/ONE.....
Please contact us if you need any help ~
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